Indian Railway Catering & Tourism Corporation [IRCTC] — non refund of the amount against failed transaction

Non refund of amount against transaction i/d: [protected] dated-10/04/2019 & transaction i/d: [protected] dated-10/04/2019
In spite of repeated requests & reminders i have not yet get the refund against the failed transactions noted above. Your system has deducted the money from my bank account but tickets not booked and money not yet refunded. Payment status showing "pending from bank end" failure reason "no response from bank" bank name"pay u money" and amount debited from my bank account rs-1165/= & rs-630/= on same date i. E. On[protected]. Though your failed transaction history reflecting the reason pending from bank end.
My user i/d: bose_bapi
I repeatedly inform the matter before you, and my earlier ticket i/d : 3621556. On yesterday mr. Shuvam swami asked me that txn was settlement failed transaction for which no amount was debited towards irctc. Hence my question is where the money has gone against the above noted failed transactions. I have enclosed the bank statement from date of booking to till date as desired by your office.

With thanks,

Tapan kumar bose,