Indian Railway Catering & Tourism Corporation [IRCTC] — payment failure and balance not credit to my account

During the booking ticket by irctc app after make payment balanced deducted from my account and ticket not booked written cause of failure razorpay not responding end. When i was called to irctc, said that goto bank branch after met through bank. Bank said payment complete. During booking the ticket l found that after otp given in the otp box clicked on make otp. Then irctc app again ask pin from me.
Transaction id - [protected].
Sir please help me
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
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    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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