Indian Railway Catering & Tourism Corporation [IRCTC] — payment settled but ticket not booked

Address:Paschim Medinipur, West Bengal

I tried to book a ticket on mumbai-howarah express on 1st october.
Payment is settled but ticket is not being shown in booked ticket history.
Also in the refunds tab nothing is shown.
Booking date: 24-sep-2017.
Booking ref. No.: [protected]igacbptuu1 (Sbi bank).
Amount deducted: rs.715/-
Please process my refund as soon as possible and update me with the details.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Sir, my pnr no. [protected] hv booked ticket in rajdhani from ghy to ndls on 24/09/2017 in Arunachal Pradesh Quota from railway counter and allowed seat in B1 15, 16 but while traveling the chart doesn't show my name and after checking the pnr it is showing booking transferred to smash Assam on25/09/2017 under ATAS scheme. Pls help.

I'm travelling in 17309 yeshwanthpur to vasco in sleeper class S9 coach.
This compartment is filled with tiny cocroaches, it's dirty n seats are woren out n broken. Cocroaches are running everywhere on seats too. Tiny in size scared to sleep too.
Is there any one to take care of this.
An amount of Rs 880.0 deducted against IRCTC Txn ID [protected] on 17-Sep-2017 will be refunded as your ticket could not be booked / service not rendered.

Above was the msg which I got in my mail.

IRCTC #6736034]

Still I didn't get the refund. I request you to refund my money as soon as possible.

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