Indian Railway Catering & Tourism Corporation [IRCTC] — rac tickets cancellation

Address:	410210
Website:	IRCTC RAIL CONNECT APP

Sir/madam,
I booked my rail tickets pnr no. [protected] 120 days before scheduled time, get tickets w/l 8 9 10 three ticket.
Now one day before journey my tickets rac 9 10 11 after chart prepared, i am first time to cancel this type of tickets online, at night 23:30 dt 19/10/17 due some error tickets didn't cancel.
In morning i try one by one process to cancel my tickets first cancellation than file tdr than calls customer care than email. Tdr before doing 30 minutes departure time of train, i am getting late, customer care didn't pick up the phone, email answer after 15 minutes, you couldn't cancel your tickets.
I managed to call customer care but she didn't satisfy her answer and put my call on hold, at present time phone on hold.
Sir i am first timer and mr. Pm say digital india but i am fail to understand his moto when first time user suffering.
Please help us to get my hard earn money.
Thanks
Regards
Barun kumar lal karn