Indian Railway Catering & Tourism Corporation [IRCTC] — Refund amount didn't, return pnr no.[protected] & [protected]

Dear sir,
My pnr no.[protected] & [protected] was cancelled on dt 5.6 17 & 8.7.17 respectively but till now i couldn't recive my refund amount. The refund customer care no.[protected] &[protected] don't recive call, many times i have tried. How much time it will take by irctc please let me know.

Sonali panigrahi
Sarvidaya nagar
Puri-752002
[protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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On 3rd july i booked a takal ticket from irctc but payment is completed and ticket is not booked and i wait 3 days for refund but amount is not received in my bank account trasaction id is[protected]

I have forgotten my user id and password but I remember my email id and mobile number associated with that account. Also I dont have any mails of ticket booking in my inbox. So please help me recover my Id.

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