Indian Railway Catering & Tourism Corporation [IRCTC] — refund and trouble caused

I missed train just now as no one opened door of b1, b2, b3 compartments. The train is delayed by more than 6 hrs and after long waiting it was missed as no one opened door and no one exists to open door, no one on the platform to help.

Could you do the justice and take necessary action on neglect of their duties whoever concerned to.

Train no. 12792
My pnr no:[protected]
Boarding station: manchiryal (Mci)
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I booked my ticket on 10 feb 2019 in tatkal at 10am in Ac 3 tier...My tckt is not booked due to unavailability of seats but money is deducted from payatm and on payatm it will shown.i want to know When it will refund my money??? And how much time it will take to refund my money..

Name-pooja kamdi, IRCTC users I'd -poojakamdi, at the time of irctc users registration i have entered the wrong gmail I'd [protected]@gmail.com my original correct email I'd is [protected]@gmail.com
Kindly I apologize for entering wrong gmail I'd any support me to change the correct gmail I'd or chance by your self

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