Indian Railway Catering & Tourism Corporation [IRCTC] — refund/ executives of customer care reject the call of client while talking thrice

Address:

431009

I have refund related issue from last 2 months..my refund has not done yet as it has been two months completed for this..i called customer care for this they said to email the account statement of wallet.. I did it by three times..there is no reply by their side then I called once again to customer care and executives of customer care rejected my call three times while talking instead of solving my problem..I called again then the senior executive kept me on hold for 27 mins still I couldn't reach to that person.. Very disappointed..kindly take action else I've to take action against it..