Indian Railway Catering & Tourism Corporation [IRCTC] — refund for failed transaction on irctc app when payment done through payumoney

Address:	Pune, Maharashtra, 141004
Website:	www.irctc.co.in

I have booked ticket on ircrtc.co.in costing amount of 3880 on 08 oct 2018. The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account.

I have raised this issue to payumoney. But their reply is — "hi pradeep, your transaction"[protected]"is successful at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the services/refund, you are requested to contact the merchant directly in order to get the status at their end."

My transaction no is [protected].

Message form bank - thank you for using your sbi debit card 459xx1718 for a purchase worth rs3880.0 on pos irctc1117198 at www irctc co in txn#[protected].

I request you to please look into the matter and let me know when and how i will get the refund for my debited money of rs.3880/- for the failed transaction.

Regards -
Pardeep kumar, [protected]
[protected]@gmail.com