Indian Railway Catering & Tourism Corporation [IRCTC] — Refund for TDR for PNR number [protected] if train late for more than 3 hours

Address:	Hyderabad, Andhra Pradesh, 500037
Website:	www.irctc.co.in

I have booked ticket in IRCTC website for Secunderabad to Bangalore City for 04th January, 2017 for train 22692 Rajadhani Express. On 4th of January The origianal schedule departure of train from secunderabad railway station is 18:50 but the actual departure is 1:00 AM on 5th January. The train is late for 6 hours. So i have filed a TDR on the 04th Evening itself and i have chosen other train to reach bangalore. They have sent me a mail on 09th January, 2017 stating that the refund amount of "1310" has been issued from concerned railway zone. But from the Amendment refund rules of indian railways Clause No.13(point no.13) it states that if a person is not travelled due to delay of train for more than 3 hours and if TDR is filed before Departure of train then full refund of fare including clerkage should be issued. Please help me. Please refund my full amount.

PNR Number:- [protected]
Travel Date:[protected]
Train Number:- 22692
Source Station:- Secunderabad (SC)
Destination:- KSR Bengaluru (SBC)