Indian Railway Catering & Tourism Corporation [IRCTC] — refund is not come to the my account

Address:

New Delhi, Delhi, 110088

I am coordinate with the customer care on 2nd of aug to till date but they are not supporting to me. And my irctc request no 6410978. I have booked ticket online from the guwahati to delhi but that has not confirmed and the we have got refund. But this is to notify you that again my refund amount reverse to your account.

Irctc user id - rekhiee10

Pnr no.: [protected]
Date of journey : 30 july’2017
Date of booking: 29 july’2017
Booked from : irctc website

Note: all screen shot provided to on customer care.

I hope you will be understand my situation, i am sending this mail form the 2nd of august and we are playing game on mai, please resolve the issue.

Summary of the case:

(1) ticket booked on 29 july’2017 for the 30th july but ticket not confirm and automatically ticket has been cancelled.
(2) refund amount received in my account but again my refund amount reverse to irctc account.
(3) now i’m sending mail for the same on 2nd of august but did not receive any positive response from the irctc.
(4) already pnr no. Provided to the irctc lots of time.
(5) my credit card statement provided (Screen shot) on e-mail.

Now please let me know that is sufficient for the same???