Indian Railway Catering & Tourism Corporation [IRCTC] — refund issue of my cancelled ticket

I had cancelled my ticket and refund not recieved in my bank aacount. While checking refund history it shows that refund is done in zkpy bank. I am unkwon to this bank. So please refund my amount in the same account which i provided. My transaction details are as follows. Cancellation id.[protected] and pnr no.[protected] and cancellation date is 21 january 2018.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Dear sir i create my new account.My login ID is dm2715 I didn't get verification code on my mobile number [protected] but i get verification code on my email pls help me.

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