Indian Railway Catering & Tourism Corporation [IRCTC] — refund not credited

Website:irctc.co.in

I had booked two tickets in 14224/budhpurnima exp on 21-nov-2017 and paid using my debit card (Bank of india), the payment gateway was payu. But ticket booking failed and its showing refunded but i have not got the money till now. Please have a look below for further info. :
Transaction id : [protected]
Refundid : [protected]
Refund amt. : 470
Refunded date : 21-nov-2017
Transaction id : [protected]
Refundid : [protected]
Refund amt. : 470
Refunded date : 21-nov-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as payumpp. Kindly resolve my problem. Please suggest how can i get my money back
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Dec 06, 2017
Updated by Saathi
Not resolved
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