Indian Railway Catering & Tourism Corporation [IRCTC] — refund not given

Address:

Pune, Maharashtra, 411019

I am waiting for canceled tickets refund from last two months. I have written 12 mails to irctc customer care but there's no progress. Earlier they were say that they have refunded amount but when i checked with my bank they said they have received said amount from irctc. Hence again i given all the details to irctc & they said we have forwarded your concern to respective department but still problem is solved amount is 2950. Earlier i was getting reply from customer care but now not getting clear reply also. I have provided my bank statement also as required by them for that period. Below are the pnr numbers
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