Indian Railway Catering & Tourism Corporation [IRCTC] — refund not initiated by irctc e-ticket after filing tdr

Dear sir/madam, i had booked a ticket from cnb to ed journey date 26 oct 2017, but the train got late from more than 3 hours. I had filed the tdr on the same day at 26-oct-2017 17:01:07 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] train no./name: 12511/rapti sagar exp pnr no [protected]
Date of journey: 26-oct-2017 date of boarding: 26-oct-2017 date of booking: 25-oct-2017
From: kanpur central (Cnb) to: erode jn (Ed) boarding: kanpur central (Cnb)
Resv upto: erode jn (Ed) quota: premium tatkal (Pt) class: second ac (2a)
Ticket amount:8730.0 ticket type:e-ticket. Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 26-oct-2017 17:01:07 hrs tdr status cr repudiate cancellation id: [protected]
Tdr zone: southern railway (Sr)
Reason for tdr registration failed: invalid tdr timestmap : delay