Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of online booked waiting list ticket

murali.p. Nair

from Bengaluru, Karnataka

Address:	Ernakulam, Kerala, 683575
Website:	www.irctc.co.in

Sir
I had booked my ticket through online from angamaly to calicut on as per the details given below.

Transaction id: [protected]
Pnr number of the ticket: [protected]
Train no./name: 16305 / cannanore exp
Date of journey : 17.05.2016
Status at the time of booking: w/l
Status after preparation of chart : not confirmed
Amount charged : rs.102.90 (Including service charge of rs.22.90)
Amount refunded : rs.20.00
Ticket type : e-ticket

It may be clarified on what basis rs. 20/- is refunded against the ticket charge of rs.80.00 of a wait listed ticket which was not confirmed after preparation of chart.

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

GRRamasesh

from Mumbai, Maharashtra

This is unfair trade practice. Railways must refund entire amount including service charge and bank charge in case of waitlisted ticket not confirmed on chart preparation as well as when a train is cancelled.

Taking this further, even interest becomes payable on the paid amount since most tickets are booked several days (or months) in advance of travel.

Ramasesh Iyer