Indian Railway Catering & Tourism Corporation [IRCTC] — refund still not yet credited to my bank account in irctc not reply for complaints

Address:

671319

Hi,
I am facing the problem as refund on cancelled tickets is not credited to my account even after 1 month.
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.

Details:

1 [protected] 12-jun-2017 [protected] cancelled 1325.0 1260.0 sbi refunded 15-jun-2017
2 [protected] 12-jun-2017 [protected] cancelled 5500.0 5240.0 sbi refunded 15-jun-2017

First mail from irtc on feb 12

Dear customer,

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 5240 will be refunded back to your respective account shortly.

For any problem please contact us 24x7 hrs. Customer support at[protected], fax no.[protected], chennai care no.[protected]

Second mail from irtc on same date (12th june)

Dear customer,

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 1260 will be refunded back to your respective account shortly.

For any problem please contact us 24x7 hrs. Customer support at[protected], fax no.[protected], chennai care no.[protected]

Warm regards,
Customer care
Internet ticketing
Irctc

Please let me know about the problem and refund my amount asap!