Indian Railway Catering & Tourism Corporation [IRCTC] — repeatedly fraud behaviour of irctc by deducting 11.80/- online in the name of service charge

Really shameful for deducting an amount of 11.80/- without any prior information in the name of service charges by irctc. We all know that at the time of booking all the charges are added and irctc is not a lending bank to lend the money of 11.80/- at the time of booking, so why it is earning with such hidden charges. Till now i have been charged more than 200/- and yet the deduction is going on. Sometimes, it is upto 3 to 5 times in a single day. No response from customer care number. What to do now? Should i delete my login id to stop irctc?

Here is my login id: edusushil
You may take your revenge to create trouble for me in booking. It is in practice now that with marginal waiting list i am not being upgraded to confirm ticket, but a person may get confirm seat if he has some contacts, i have this experience in delhi, when one friend of mine got his ticket confirmed because one uncle was there in railway. How is it possible in online booking system? So, just an eyewash, isn't it? Are the new railway ministry is unaware of all this? Trying to message them all.