Indian Railway Catering & Tourism Corporation [IRCTC] — Seasonal ticket booked, but ticket not delivered

Address:Thane, Maharashtra, 401303
Website:www.irctc.co.in

My transaction ID is [protected] and STR no is 9587BNC003.
I had booked my monthly seasonal ticket from Vaitarna to CST-Churchgate on September 30, 2016 to travel from October 5, 2016. However, it's already October 5 now and still the tickets have not been delivered. Even track your status option is not working in the website.

I called their customer care number, but even they couldn't help me. They said that they don't look after Mumbai local trains. You need to write a mail at [protected]@irctc.co.in. I wrote a mail too almost 3 times, but to no reply.

Please let me know the status ASAP.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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