Indian Railway Catering & Tourism Corporation [IRCTC] — tatkal ticket failed - amount deducted

Address:

Guntur, Andhra Pradesh, 522201

Hi support team,
I have tried to book a tatkal ticket from bza
To benguluru cant for kondaveedu express on 20th jan,
2019 and date of journey was 21st jan, 2019.
But my ticket was not booked but my amount rs.470 was deducted and given error message - no transaction found.
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further
Ticket details:
Do transaction :- 20th jan, 2019.
Purchase id for irctc: irctc1117198
My irctc user id: maherunni1
My mail id is : [protected]@gmail.com

Warm regards,
Raheman

Cell no:[protected]