Indian Railway Catering & Tourism Corporation [IRCTC] — tdr cr registered but refund amount not received

Address:

532407

Hi support team,
I have booked a tatkal ticket from che
To hwh for howrah mail on 13th dec,
2017 and date of journey was 15th dec, 2017.
For reason one person confirmed onther two person not confirmed that why two persons has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Ransaction id: [protected] train no./name: 12840/howrah mail pnr no [protected]
Date of journey: 15-dec-2017 date of boarding: 15-dec-2017 date of booking: 13-dec-2017
From: srikakulam road (Che) to: howrah jn (Hwh) boarding: srikakulam road (Che)
Resv upto: howrah jn (Hwh) quota: tatkal (Tq) class: sleeper class (Sl)
Ticket amount:1575.0 ticket type:e-ticket
Warm regards,
Nagaraju