Indian Railway Catering & Tourism Corporation [IRCTC] — TDR falsely Repudiated

This is regarding the rejection of a TDR filed by me for Train No. 18478, PNR: [protected], Journey date 26/12/2021, RIG to JSG. It is mentioned in the repudiate mail that 'Passenger has traveled according to chart'. I wish to inform you that I had not boarded/traveled in the mentioned train as it was late by more than 3hrs (Arrival time in Raigarh was 11:40 AM and as per the history of the arrival of the train on that day it arrived at around 5:00 pm).

As i had to reach JSG by 14:00 PM on 26/12/2021 to board a connecting train to Ranchi, I traveled on another train from Raigarh, Train No. 13287, PNR: [protected], Journey date 26/12/2021, RIG to JSG and can be checked if I boarded that train or not. This train reached JSG at 14:10 PM.

The above mentioned train reached JSG at 14:10 PM on 26/12/2021. How could I have boarded the train regarding which i had filed TDR if i had already reached my destination before the arrival of that train in Raigarh.

Also, I was in the NEXT waiting lounge from 3pm to 6pm inside Jharsuguda station which can also be checked by going through the entry book of the lounge.

Hence this TDR was falsely rejected by giving a false reason.