Indian Railway Catering & Tourism Corporation [IRCTC] — tdr not refunded after 20 days of filing

Address:

Jalgaon, Maharashtra, 425308

Am yet to receive my refund of ticked details mentioned below :

Pnr number [protected] for reason "party partially confirmed/waitlisted and all passengers did not travel.", has been received and
The reference no for this is :[protected]

When will my tdr refund process will be initiated. I am going to complaint on different platform now.
It's been 20 days since i filed tdr for the ticket, i don't know why irctc is not taking any responsibility for quick solution to my complaint.

I think it's time for me to move to consumer forum. And why zonal railways is not repsonding on the case, since last 15 days tdr status is shown as "cr registered while the time generally it takes to resolve the issue is seven days.
-amrit meena
[protected]