Indian Railway Catering & Tourism Corporation [IRCTC] — tdr refund status repudiate

Address:

Pune, Maharashtra

Hi,

I was travelling from 22944 - indore-pune express
Pnr: [protected]
Doj: 1st july 2019

Our train got delayed from vasai road station and then stopped at near karjat station.
The ac was not working from vasai road station and didn't worked till evening

The train was delayed by almost 16 hrs and ac didn't work throughout more than 16 hrs.

I have claimed the tdr for the same by the tdr refund status is shown as repudiate

The reason given is
Repudiation reason:failed to collect tdr/tte certificate/gc

So in case of tte's fault, we could not get the refund.

I would expect to re-open this case and investigate more.