Indian Railway Catering & Tourism Corporation [IRCTC] — tdr repudiated

Hi,

This is regarding the tdr filed for the pnr [protected]. The train was delayed by around 6 hrs. Due to which i travelled by bus. I filed a tdr but it is rejected saying that the passenger traveled as per the chart, but i did not travel on that date through train. Please look into this and provide my refund for this journey. Please see below the details:

Transaction id: [protected]
Pnr no [protected]
Date of journey: 12-may-2018
Date of boarding: 12-may-2018
From: gurgaon (Ggn) to: jaipur (Jp)
Train no./name: 12414/jammu aii exp

Thanks
Vivek