Indian Railway Catering & Tourism Corporation [IRCTC] — TDR request repudiated through edr/ecrs

Dear Sir/Ma'am,

I am filing this complaint on the behalf of my friend Nayan Chandak which was the traveller on the mentioned train. (TIcket was booked through my IRCTC Account)

I am surprised to saw mail (enclosed), the TDR filed against PNR Number [protected] for train no. 12834 HWH ADI SUF EXP (Train departure date from Howrah Junction was 27/05/2023) dated 28/05/2023 with reason “Train Late More Than Three Hours and Passenger Not Travelled” has been repudiated by you. However, I had filed TDR around 18:15 PM in the evening of 28/05/2023 while the scheduled time of departure of the train at Raj Nand Gaon (RJN) junction was 15:01 PM. However train was already delayed by 3:30 hours and the actual time of arrival was 18:49 PM on 28/05/2023. I was also getting the messsages from Indian railways about the delay.(message screenshot enclosed)

He had travelled through Vande Bharat on the next day 09:08 AM on 29/05/2023 (Train Ticket screenshot enclosed).
So, I would like to request you to recheck and refund the amount.

If further you repudiate then please file my complaint against the TTE present between Raj Nand Gaon (RJN) to Nagpur (NGP) in said train for showing him Available.

Thanks with regards!

Shreyansh Srivastava