Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Request Repudiated Through EDR/ECRS --requesting for refund

Hi Sir/Madam,

I got a mail from IRCTC saying that My TDR request Repudiated through EDR/ECRS. I should get the refund, but I got repudiated mail. I have added the mail screenshot below. Please check it.

I have filed TDR against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled. We haven't travelled in train as it was delay by more than 4.5hours. But we didn't get any refund even though we didn't travelled in train and filed TDR.

Booking Confirmation on IRCTC, Train: 12251, 01-Sep-2023, SL, YPR - DHNE

I have updated all the information, Please check the issue and give me the refund as we filed TDR and didn't travelled on train.

So Please do the refund.

Thanks & Regards,
Bharath Kumar Reddy Yanagandla