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Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — ticket cancellation amount not refunded

I booked a train ticket from agtl to njp. But due to train late more than 3 hours i filled tdr on 21-mar-2017 10:16:16 hrs and claimed for full amount refund. My pnr number is - [protected]. I phoned their customer care number several times, but they did not response properly. The ticket amount was rs. 2760/- which i did not get back till now. So, please help me to solve this matter.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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