Indian Railway Catering & Tourism Corporation [IRCTC] — ticket cancellation

Address:	Jaipur, Rajasthan, 302020
Website:	www.irctc.co.in

Dear Sir,

I was make ticket by IRCTC website on 1/6/18 for journey date 17/6/18 from Kanpur to Jaipur with my Wife and 1 yr old Son but unfortunately my travel plan cancel due to some reason and tried to cancel my booked ticket before allotted confirm seat but always shown one pop-up "This PNR not book through www.irctc.co.in so cancellation/TDR filling not allowed.

i was call to customer care for cancellation but they denied and send a text mail by (vipin.[protected]@gmail.com) to irctc but they also replied please send mail through registered mail id([protected]@gmail.com) but that particular mail id i am not take in use last 4-5 years but that cris_dubey id is currently use on IRCTC website.

i was request to IRCTC to consider my problem and cancel my ticket because its my family and my ticket not for other person and i can take my Adhaar card for verification but finally they not give any response.

i have attached screenshot for your reference.

Regards
Vipin Dubey
[protected]
vipin.[protected]@gmail.com