Indian Railway Catering & Tourism Corporation [IRCTC] — ticket not received but money deducted

I booked ticket but didn't received it and money has been deduced from my bank account
Tuesday 09 apr 2019
Pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 11077 / jhelum express
Ticket type: e-ticket
From: pune jn (Pune) 09 apr 2019 to: gwalior (Gwl) 10 apr 2019 00:00 hrs
Booking date: 06 jan 2019vikalp status: no
Boarding station: pune jn (Pune) date of boarding: 09 apr 2019 00:00 hrs
Quota: generalclass: sl
Ticket charge: 540.0service charge: 0.0
Bank name: state bank of india
These are the following details now what should i do?
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I have tried to book tatkal ticket after debiting the amount it appeared transaction dropped when I can expect refund from irctc

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