Indian Railway Catering & Tourism Corporation [IRCTC] — tourist train wzbd229 reported 11 hrs late at nasik

Address:

Pune, Maharashtra, 411057

Tourist train wzbd229 reported 11 hrs late at nasik
My parents omprakash & sunita panpaliya were waiting on station from 5 pm as departure time was 6 pm on 29/05/18. But train reported at 5 am on 30/05/18.
This is was highly inconvenient, unprofessional, unacceptable, terrible and unprofessional after paying for a special train. People book tourist train for a level of comfort and not this kind of pathetic experience. The delay should have been informed to passengers.
Moreover the stay is planned for tirupati but not ticket bookings are made for darshan. There should have been proper arrangement and treatment in case of train delays at pickup railways station for passengers. Food was served in disgraceful manner. Indian railways should learn some customer estacy.
Every passenger traveling on train should be given appropriate compensation for the troubles they faced.