Indian Railway Catering & Tourism Corporation [IRCTC] — train always late

Address:

Kozhikode, Kerala, 673007

This is regarding a train delay that never changes. I'm a regular traveler in shadabdi from ernakulam north to calicut on fridays. The train being a major genre and should have more priority than other trains, never reaches on time. If it was for once or twice or at times when there is any work on rails, we can understand. But this one never made it on time, both at source and destination. The train should reach my destination calicut by 10 pm. But it is always late and reaches only after 11 pm.
Many people including families, ladies depend on this train to commute on fridays so that they can reach their home on friday itself after work.
Authorities should please consider this as a major issue since the ladies/families/aged ppl who reach hometown very late at this time are not able to find any buses/autos/cabs to reach their home. This is a major security issue and should be corrected before something bad happens.