Indian Railway Catering & Tourism Corporation [IRCTC] — Train Cancellation by Indian Railway No refund given

Address:	Kolkata, West Bengal, 700020
Website:	irctc

Dear Sir/Madam

Myself (Ronnie Brooks Chatterjee) and my wife (Dipasree Chatterjee) held a confirmed ticket with berth no.15 & 16 and coach no. B1 reservation in 3AC Train No. 13006 date of journey 04/10/2016 from Amritsar to Howrah. The train was scheduled to leave at 6:45 pm from Amritsar Station and we arrived at Amritsar Station at 3:15 pm. With no prior information suddenly, at 5:45 pm several announcements were made in the station that the train is cancelled for passengers holding tickets for 4th Oct, 2016 for Amritsar Howrah Mail. Passengers were requested to cancel their tickets and make other alternatives for travel. We formed a que with other passengers for refund of our fare.. when we reached the counter we were told e-ticket holders will get automatic refund into their bank accounts..counter ticket passengers were refunded full fare in cash at Amrtisar Station Counter. We were helped with no other information and there was no proper assistance from Amritsar Station inquiry. With high tension, mental agony we were forced into several inconvenient situations. At this point, we were in severe jeopardy and had no idea how with our heavy luggage and family will head back home to Howrah.

Since we returned, we constantly called customer care at IRCTC and was told the full refund of fare will be made to our bank account within 90 days. At this point I have no other alternative, but to email you with all my information and request you to kindly refund my full fare Rs.3766/- to my bank account immediately. It is not fair and total injustice that one group of passengers will get instant refund of fare since they booked from counter and the online customers (like me) will have to wait indefinitely with no proper time frame.

All information is provided below in my e-ticket, for your full investigation in my favour. Kindly refund my full fare to my bank account.

Thanking you in advance,

Ronnie Brooks Chatterjee.

Ticket Confirmation
IRCTC

Dear Customer,
Congratulations! Thank you for using IRCTC's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS)/a screenshot of ERS i.e. Virtual Reservation Message(VRM) OF YOUR TICKET FROM YOUR Booked Tickets History page .You have to carry this printout/VRM along with any one from the listed identity cards (Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt / Student Identity Card with photograph issued by recognized School or College for their students / Nationalised Bank Passbook with photograph / Credit Cards issued by Banks with laminated photograph) during train journey in original. Both these will be examined by ticket checking staff on stations/trains for verification purpose.

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 13006 / ASR HWH MAIL
Date of Booking : 09-Aug-2016 Class : THIRD AC Quota : GENERAL
Date of Journey : 04-Oct-2016 From : ASR To : HWH
Boarding At : ASR Date Of Boarding : 04-Oct-2016 Reservation Upto : HWH
Scheduled Departure : N.A.

Passenger Details
Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 R B CHATTERJEE 52 Male WL 6
2 D CHATTERJEE 40 Female WL 7

Fare Details
Distance : 1910 KM
Ticket Fare : Rs. 3720.00
Service Charge : Rs. 46.00
Total Fare : Rs. 3766.00 *