Indian Railway Catering & Tourism Corporation [IRCTC] — train delay

Address:

New Delhi, Delhi, 110059

This is regarding train no 15705. Departure date 12th July.
Berth no. - B12/33 B12/36 (Mahendra Jha & Moti Devi)

The train which was supposed to reach Samastipur at 12pm reached after 9pm with a delay of 9hours.

There was no prior information to us about the delay and my parents left from home in morning at 5am to spend whole day at station.
The AC waiting room is so bad in condition that you feel suffocated while sitting inside. It’s not even clean and water facility is also not upto date.

Even after paying extra fee for this special train. We got such pathetic services.

I want action to be taken against the officials involved or refund our fare!

Dheeraj Jha
[protected]