Indian Railway Catering & Tourism Corporation [IRCTC] — travel delay, halt at so many places

I was travelling from thrissur to krishnarajapuram in train numeber #22607 train starting from Ernakulam on 30-Dec-2018 and which has to reach krishnarajapuram on 31-Dec-2018. Usually the scheduled time for reaching Krishnarajapuram is 3:20 am but today it reached at 7 am, nearly 4 hours delay which has caused a lot of convenience to people who depend on this train to reach office on time. One pathetic thing i noted is as i was in General compartment yesterday 4.2kms after tirupattur station train halted allowing some people who came in bikes to load rice into the train. This scene took about half an hour and i am not sure when IRCTC started these services in General compartment. I will attach the photos which will clearly shows that it was blocking two doors in one compartments which is not allowing people to use the toilet also. One lady waited for some and had to fight those people to make a way for her to use the toilet.
And as all knows IRCTC is famous for time delays, i dont think this complaint will not be considered seriously, but 4 hours is too much for a person who keeps value to time.
This train looks like some passengers train which allows all other train to pass and carrying all the loads from way. So in hope that no actions will be taken against these kind of activities and considering it as a small duty to inform the authority let me conclude by saying that you people are doing very great. Keep it up IRCTC...