Indian Railway Catering & Tourism Corporation [IRCTC] — UTS R-wallet recharge not credited

Hi sir/madam,

I recharged my UTS R-wallet with INR 200 but the amount is not credited to my wallet.

When i checked the payment status on the UTS app, it is stuck at 'Initialize payment'

However, the payment is already processed from my UPI app and the amount is successfully debited from my bank account.

Here are the necessary details:
UTS user ID: [protected]
Transaction date and time: 04/07/2023 09:24:06
Transaction reference number: Oid[protected]@IRCTC

UPI transaction ID:[protected]
Payment made to: [protected]@paytm

Can you please do the needful and credit the amount to my wallet?