Indian Railway Catering & Tourism Corporation [IRCTC] — wrong tdr repudiation

I had requested for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", and the reference no for this is :[protected].

Today, i received an email stating that tdr has been repudiated and the
Reason for repudiation/rejection:, as per chart, passenger has travelled

I just want to state that i had filed tdr at 09:58 hours i. E. Before arrival of train at boarding station then how can you say that i have travelled. We have not travelled.

Accordingly, you are requested to consider my request and return my hard earned money to me.