Ing Life Insurance — malpractice, miss selling of policy

Address:

Kolhapur, Maharashtra

Dear Sir/ Madam, My policy no. 01911931 As per earlier complaint (ING[protected] till date I have not get any response from your end. Even after several call made to your call center there is no reply not ready lesion my query. On my personal visit from Kolhapur to head office I have not get any satisfactions for my query. as per your grievance officer Ms. Nandini C. company will investigate the case and they replied within 14 working days but till date after 25 days there is no progress. Brief regarding my complaint I have taken ING Life policy in July 2010, At that time your employee (Mr. Atish employee id 27853)and agent came to my home and said that if I invest Rs.5 lac in ING life insurance company I will get assuredly minimum 7 lac rupees after completion of 3 years and same was confirmed on phone with branch manager of Kolhapur ING . and now after completion of three year I enquired with Kolhapur branch office they said that if you surrender this policy today you will get Rs.4.90 lac. again I went to Atish as per him he told me that he was terminated by company added whatever company told me that I told you at the time your policy enrolment. and I was not misguided you Again I visited to branch manager but he raising his hand and said "even I also not understand why company deducting this much amount" Now I come to know ING Life appointing peoples, set a huge target and hiding some information about policy and employee also misguiding to poor peoples to get policy and reach the target. After 3-4 years at the time of surrender of policy by policy holder he come to know that employee from whom they had taken policy is terminated from job and he is helpless and poor people seat quite they cant argument with company. If they ask to other employee they said that your misguided by that person we cant help and by this way company makes 3-4 times more money from poor policy holder plus provident fund and gratuity, salary of terminating employees. This kind of malpractice is not correct and I want explanation from you as early as possible.