Irctc — Discrepancy on irctc prepaid card (Rupay card with ubi)

Address:

534003

Sir,
I applied and received one irctubi rupay prepaid card
With a number [protected].
Unfortunately, my name (The card holder's name) was printed wrongly
To say, incorrectly and incompletely.

My name is venkata ramana murthy tummalapalli and was submitted
Exactly. But, the name printed on the card is "venkata tummalapalli"
Which is obviously incomplete.

No one is paying heed to my mails/representations, though i have been addressing
For the past 5 days. This is quite irregular and disgraceful on the part of these
Two government enterprises.

I do not understand who should i approach for necessary rectification or redressal. Oddly, a few minutes back, when i tried to topup my card it stood in a hands-up position. They boast of 24*7 service. Funny ? Fantastic ?

I would be thankful if any one could resolve this early if not immediately.

Regards,
T v ramana murthy. ([protected]@gmail.com)