[Resolved]  Irctc — money deducted, but still ticket not booked

it has been irritating .after many attempts i was able to book tatkal ticket. But money was deducted and ticket still not booked .It doesnt show in transaction history of irctc .further the customer care facility is useless as tehy never pick phone and its complex .It is very urgent as someone from my family died today and now all tatkal tickets have been filled up .
My transaction details in bank account for this ticket -->BIL/[protected]/T Chg Rs10 ST Rs1.
24/[protected]
date -4 June 2014
amount deducted -352.48