Irctc — Money is not refunded when train was cancelled

Address:

YSR, Andhra Pradesh

I have booked tickets with PNR No.s [protected] and [protected]. The journey was scheduled on[protected] in 12707(A P SMPRK KRNTI) train. But the train was cancelled due to weather conditions. But we didn't get any message or mail regarding the cancellation of train. We ourselves when checked the PNR status, came to know that the train is cancelled.So we have booked for another train.We thought that money would be automatically refunded to my account as the train itself was cancelled. We have waited for a month and later came to know that we have to file a TDR for refund.We didn't get any message or mail regarding this.It is not we, the passengers cancelled the journey but the government itself cancelled the train.So I think government should automatically refund the money. Please help this issue as we have lost around Rs.10, 000.