Irctc — money not returned

I was trying to bookmy ticket online but it was not booked and a message was sent by irctc that " an amount of rs 5540.0 deducted against irctc txn id [protected] on 20-dec-2017 will be refunded as your ticket could not be booked." but the amount has not been deposited in my account bynow. Complaint was made by me several times earlier but it has not been redressed.
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    Indian Railway Catering & Tourism Corporation [IRCTC]
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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