Irctc — Payment not received after train automatically got cancelled due to water logging.TDR done

Address:

Kolkata, West Bengal

PNR [protected] Train No./Name: 13113 / HAZARDUARI EXP. Amount paid : Total:1695.6 and PNR [protected] Train No./Name: 13113 / HAZARDUARI EXP. Amount Paid : Total:1695.6 I filed for the reason that IRCTC cancelled the train at the time of travel. These both PNR is E-tickets purchased online through IRCTC website. If a person is travelling round trip holiday purpose it is almost impossible to file TDR within 72 hours of train boarding time. however i was facing failure issues on the website during the SLA period, may be because of heavy load on website due to lot of trains are cancelled or delayed (Rainy season in August first week for Kolkata) i did emailed to [protected]@irctc.co.in and [protected]@irctc.co.in about the TDR issue. Response is TDR filled out of 72 hrs period. When it is e-ticket, whenever a customer cancels the ticket or if it is Waitlist or not confirmed the amount is automatically transferred in cusomter's card or bank account, but when irctc cancels the train, they expects us to file TDR within 72 hours of time period, no matters website is working or not working. I was relieved and under impression that though its an e-ticket amount will be credited in my card account. Still its been seen in irctc portal the status is CR Registered. I called customer care today moring and spoke to one of the executive and she told there is no estimated time to get it fixed. Please it's an request do make a refund to the account as soon as possible.