Irctc — Refund Cancellation Amt INR 3200.

Its unfortunate to loose my hard earned money of approx INR3200 with PNR#[protected]. IRCTC should have a feature to alert passengers with a pop up message that this much amount only would be refunded. Its sad to know that feature is not available. This is what happened to me...my mom in law expired and I had booked a confirmed ticket for 31st Jan 2015 18:30 online and also booked another ticket with PNR # [protected] in reservation counter for midnight 30th Jan to leave early which was in WL. Fortunately the WL got confirmed. Since the situation was critical I cancelled the confirmed ticket for 31st Jan online and the tool never displayed with an alert that no amount will be refunded. After the cancellation only it said no amount would be refunded. Request the IT team to embed this feature of alerting user that no amount would be refunded would help think twice to cancel the ticket or not... Thanks! Benoy Somanathan.