Irctc — Refund not received for cancelled ticket & also for "Transaction failed" status of another ticket booking

Address:

New Delhi, Delhi

I cancelled ticket against "PNR No: [protected]", for "Train No/Train Name: 12505/NORTH EAST EXP" on May 9, 2015. Also, tried booking for "Train No/Train Name: 12817/JHARKHAND SJ EXP" on May 8, 2015 but the transaction failed. The "Transaction ID was: [protected]". For this failed transaction, amount was debited from my account. For both above, refund amount has not been credited into my account. On contacting IRCTC customer care, they say - that money is already refunded and I need to contact the concerned bank, while on contacting the bank, the bank staff says that they have not received any refund. I have attached photo proof both cases, as well.