[Resolved]  Irctc — Rs 10,450 deducted for cancelling one round trip flight ticket by IRCTC

Address:

Dibrugarh, Assam

I am Mr Banajit Deka. I booked a flight ticket from Dibrugarh city to Mumbai, on 5th January. At the time of booking while I proceed for payment of the ticket, it showed that "oops connection failure, book another flight". As the total amount Rs. 26, 553 was already deducted form my account. So wrote a mail to IRCTC to refund my full amount, as the ticket was not booked by that time. And I booked the flight ticket by using another agent and I paid them also. But after 3-4 hours when I checked for any reply from IRCTC through email, I got e-ticket from IRCTC for Dibrugarh to Mumbai journey. They ignored my intimation mail and booked the flight ticket. Ultimately I requested for cancellation of the IRCTC e-ticket. On 7th january I got refund of only Rs 16, 103 instead of Rs. 26, 553. I am surprised how IRCTC can deduct Rs 10, 450 as for cancellation charge for cancelling one round trip ticket. The details of the ticket given below Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status 1 Mr BANAJIT DEKA Adult [protected] [protected] In Process Can/Mod I demand full refund of the ticket amount, as the mistake was done by IRCTC. Do I need to wait for 3-4 for receiving one flight ticket, that too in uncertainty situation. What is the meaning of "oops connection failure, book another flight".