[Resolved]  Irctc — Senior Citizen quota option not available for e ticket

Address:

Korba, Chhattisgarh

Dear Sir While booking etickets through Amarkantak Express ( train no 18253) for journey from Bilaspur to Bhopal, only "General quota" and "Ladies quota" options are available for selection. "Senior citizen quota" option is not available for selection. As a result when I tried to book ticket from Bilaspur to Bhopal in Amarkantak express ( train no 12853) I could get waitlisted tickets only though in website www.indianrail.gov.in it clearly showed that there were tickets available in "LOWER BERTH QUOTA" ( which includes Senior Citizens also). Moreover when I tried to contact tool free no[protected] at least three times ), the phone rang but no one responded. Attempts to contact customer care nos of Delhi, Bangalore, Kolkatta, Chennai, Ahmedabad and Chandigarh met with the same fate. Mumbai Customer care no seems to be invalid. Trains fares have to been increased but who cares for service .