Irctc — tickets not booked properly

Address:

Kota, Rajasthan

Respected Sir / Madam I booked my ticket using IRCTC, for a journey from New Delhi to Kolkata for 4 members of which 2 are senior citizens . As desired in the form i filled 2 seats for lower birth and 2 for upper and i check markedthe option Book only if confirm berths are allotted (As mentioned 2 lower and 2 upper ) . And after a payment of Rs 9000 i found out that only 1 side lower and 3 upper seats had been alloted to me, And now either i have to cancel the ticket and i would be charged Rs 400 or my parents have to suffer in uncomfortable seats. So i want to know that what is IRCTC is going to do in this Case as i properly remember that i check marked the box saying " Book only if confirm berths are allotted ". I have not been provided with proper service as i was expecting . i am attaching the necessary documents below please reciprocate to me soon