[Resolved]  Irctc — Unsatisfactory and faulty services

This is about my journey from DLI to JUC on 21 oct. Pnr no. [protected]. The train was Jat Muri express. I booked a second AC ticket. Online i checked about the delay and there it showed 2 hrs late then i enquired through irctc enquiry and they told me train is on time. Assuming live enquiry to be more reliable i had to wait for the train 3 hrs on the platform. And finally when the train arrived to my utter disappointment there was no 2nd Ac coach on train. They had attached 3rd ac instead of secnd ac. I feel duped by railways i have no one way to air my concern. Please look into the matter and refund me the difference of 3rd ac and 2nd ac fare. This is not only my request but other people's too who faced the same problem.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10799
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information