IRCTC/online Ticket Booking — refund not obtained for failed transactions

Address:	Chennai, Tamil Nadu, 600012
Website:	www.irctc.co.in/eticketing

Hi,

I tried to book a ticket on irctc website on 15 dec 2017 and 23 dec 2017. But the transactions got failed and to my surprise the amount of rs 1455/- and rs 575/- respectively were deducted from my account.in total, i lost rs. 2030/-. Till now, the amount has not been refunded to my account. When enquired with irctc, they denied the receipt of the amount and when enquired with the bank in which i hold the account, they informed that the amount has been credited to the irctc. Now, even after sending mails, irctc is not responding to my mails.
The bank account from the date of booking has been enclosed as attachment (Kindly find the attachement) and the details of both the transactions are given below:-

Transaction 1:-

Transaction id: [protected] train no./name: 12673/cheran express date of booking: 15-dec-2017
Date of journey: 16-dec-2017 date of boarding: 16-dec-2017 date of arrival: 17-dec-2017
From: chennai central (Mas) to: coimbatore jn (Cbe) boarding at: chennai central (Mas)
Resv upto: coimbatore jn (Cbe) quota: premium tatkal (Pt) class: sleeper class (Sl)
Payment status: payment failed bank name: zaakpay pg reservation status: not booked
Transaction amount: 1455.0 no. Of adults: 3 no. Of children: 0
Ticket type:e-ticket

Transaction 2:-

Transaction id: [protected] train no./name: 22640/chennai express date of booking: 23-dec-2017
Date of journey: 22-jan-2018 date of boarding: 22-jan-2018 date of arrival: 23-jan-2018
From: palakkad jn (Pgt) to: chennai central (Mas) boarding at: palakkad jn (Pgt)
Resv upto: chennai central (Mas) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment failed bank name: zaakpay pg reservation status: not booked
Transaction amount: 575.0 no. Of adults: 2 no. Of children: 0
Ticket type:e-ticket

Therefore i humbly request you to look into the matter seriously and help me in getting the total amount of rs 2030/- refunded back to my account at the earliest failing to which i may be forced to lodge complaints to higher authorities to get concern in my issue and solve my grievence. Hoping for a speedy response.

Thanks,
Suma