Kenstar Complaints & Reviews

Registered a complaint for faulty water heater (Model: Kenstar Jacuszzi KGS15W5P) in beginning of September (Complaint no: GHA[protected]). A technician visited and made a report that some part needs to be changed. Until now, there has been no resolution. The technician who came has left the company's service. They have changed service technicians 2 times but no one has resolved my complaint. Called up their Customer care multiple times,...

Brand new kenstar ac very poor quality, just 2 weeks of purchase, ac producing loud noise
Brand new kenstar ac very poor quality, purchased brand new kenstar ac, via amazon on 11th april 2018. Its been just 2 weeks since i bough this ac but from 24th april 2018 morning ac producing loud noise and unable to use it. And i when i call customer care since 25th april, no one is responding and it auto disconnect after 20 mins. Likewise i...

We registered a complaint for faulty water heater 6 months back. A technician visited and made a report that some part needs to be changed. Till now there is no resolution, but our complaint has been closed by kenstar. I tried calling the customer care, most of the time the call is not connected, sometimes the executive listens to my story and says he will transfer the call to his superior, but i keep waiting and no one answers. This been...

I bought a jacuzzi geyser which has 2 years warranty and 6 years warranty on tank. Several complaint was registered to the kenstar customer service for last 1 (One) year. Every time they registers a complaint and when i call them to check the status, they says our mechanic have visited your premises and no electricity was there. Whereas no one visits from the kenstar. They makes a false claim and closes the complaint. I could not use the...

I have complaint 6.11.2018 for the geyser which is not working properly and getting shook at the tap, so not using now. I have called customer care 12-15 times and everytime they say that wait for 48 hours.
How much i have to wait it's already one month. Today is 9.12.2108.
Should i use in summer 2019.
Its really a very bad service from kenstar....

I have purchased a geyser from a. K. Chamaria, bangur avenue, block a kolkata - 700055, phone no [protected] vide invoice no. Lil/uae/11/14 dated 28.11.2018. The geyser is under warranty period. The product found leakage from the date of installation. I have called several occasion to the dealer but they do not give any response of my call. I have also informed kenstar customer care vide complaint no 0006 on 28.11.2018 but did not get proper...

I made a complaint to Kenstar Customer Care . They said that my problem will be resolved in 48 hrs but it has been one week and my problem has yet not been resolved. Whenever I call them they say that it will be resolved by end of the day but nothing has been done. The phone number of local service center which they have provided is invalid due to which I am ot able to contact them.

I had very poor experience with your servicesbr...

Poor company, bad products and services, worst employees.

I believe they are maintaining world class poor service and are leading in bad products.

Their employees don't pick calls. Commit fake promises.

From mechanic to branch manager and ceo to difector, all are rubbish persons don't even dare to their repo on public platforms.

Hats off to you damn hell guys....

Hi team.

I purchased 6 litre kenstar gyser. I registered complaint on 2nd october and till date its not resolved. Touchbased with rajasthan head mr. Kishan and supervisor mr. Arjun saini. They told me that tank and assembly will get replace. But its still pending and might warranty will get pass on because the complaint is pending from last 1.5 month.
Tried to call mr. Azar the no rcvd frm customer care. Everyone is...

I had purchased kenstar geyser on 5th nov, 2018. My geyser stopped working. I had logged a complaint on 13th nov, 2018
Complaint number : cha[protected]
Eta was : 48-72 hours
I called customer care several times but they are not ready to share the status of mu complaint. Dont know what they are doing. They had a very big team also, but no one is ready to work for their customers. I called branch manager (Mr manoj) also,...

We have purchased Kenstar Aquajoy geyser 25 ltr on 13-Nov-2016. This Geyser is not working from last 2 months as it is leaking. The complaint has been raised 2 months back, Executive came and told that it will be replaced as Tank is leaking. Thereafter Multiple Followup has been done with customer care number and no response has been received form then.

This seem to be the only option for me now, Kindly take care of my request...

Worst service centre i interacted so far. My gyser is leaking. Rasied complain, did mail., contacted mr amit but all effort goes in vain. No body from ur side even take pain to respond. From 30 th oct my complain is pending. Ur customer service no is also pathetic. They either disconnect d call from their end or else d no comes switch off. The same complaint i raised in april n ur technician says we don't require gyser in this weather n he...

I have raised a complaint for repairing of my kenstar geyser with your customer care on 6 oct 2018 and again on 26 oct 2018

Its been more than a month but no action has been taken on the complaint yet even after calling customer care 6-7 times.

Customer care guys say that engineer will come today or tomorrow but nobody comes. Even service center number shared by cust care does not connect either they are switched...

Hi,

I have made a complaint in august regarding my water heater not working. I have called atleast 30-40 times and the customer care just tells me that the part is not available and disconnects the call. The technician who was in-charge says he's no longer working for kenstar. Yesterday i called for a refund and they claimed someone will call me back. Today when i called for an update they tell me they've closed my ticket...

Dear Sir/Ma'am,

I have registered a complaint for my geyser on 29th-Oct-2018 and the reference number is KOL[protected]. Seven days was over but till now no represtative has been called me for service. I have called the customer care, atlest 10 times and found bellow responses from customer care:
1. Right now our server is down and please call after 30 minutes
2. We have forward your request and you will get call...

Dear
I am adi narayana reddy, i purchased kenstar hot spring gezer march this year from ramdev electronics toranagallu, bellary. Last month gezer tank leaked water it is in warranty period immediately informed to dealer, he informed to distributer and service mr ashok bellary, his service boy checked and replied to me this tank is leaked pls taken to bellary. This is in warranty period we replaced tank free of cost. But more than...

Dear sir,
I had purchased Kenstar air cooler Model: Little Super DX in the month of May 2018. After usage of one month only it stopped functioning. I had registered compliant against Kenstar Customer care on 02.07.2018 ref No - MUM[protected], after that I kept on following up but neither the technician came nor there was any feedback from Kenstar. I again registered a fresh complaint on 26.09.2018 Ref no - MUM[protected] I called...

I have raised for water heater service on 10/10/2018 till now (30/10/2018)didnt get a call or not even respond seriously frustated like anything isnt there law to punish them for having cheap customer care. Details are below
Dear Customer Your Reference no is CHE[protected] pl give Response Code R14907, if receive call within 1 hr.For Annual Maintainance click www.vgservice.co.in...

I have raised a complaint against servicing of my water gyeser bought from kenstar and it is under warrenty.
It has been almost 15 days but no response from service center.
Daily i am calling them on [protected]. Every time they are saying it will be resolved within 24 hrs but nobody is attaending the same.
Please try to put my cocern and pressurize them to resolve it asap....

I am following up for my geyser tank replacement from last 8-9 months but videocon guys are not taking any interest to fix this. complaint raised by [protected].I am following up for my geyser tank replacement from last 8-9 months but videocon guys are not taking any interest to fix this. complaint raised by [protected].I am following up for my geyser tank replacement from last 8-9 months but videocon guys are not taking any interest to fix...